• Unit/Standard Number

    Computer System Networking and Telecommunications
    CIP 11.0901
    Task Grid
      Secondary Competency Task List
    100 DEMONSTRATE KNOWLEDGE OF PERSONAL AND ENVIRONMENTAL SAFETY
    101 List common causes of accidents and injuries in a computer facility .
    102 Wear personal protective equipment.
    103 List and identify safety hazard symbols.
    104 Review Material Safety Data Sheets (MSDS) and explain their requirements in handling hazardous materials.
    105 Describe types of fire extinguishers and explain which types to use for extinguishing various fires.
    106 Demonstrate safe procedures to follow when lifting and carrying heavy objects.
    107 Describe the importance of safety as it relates to environmental issues.
    108 Identify potential hazards when working with power supplies.
    109 Identify proper disposal procedures for batteries and display devices.
    110 Identify proper disposal procedures for chemical solvents and pressurized cans.
    111 Identify and prevent Electro Static Discharge conditions.
    112 Describe the meaning and importance of the Energy Star Rating System.
    113 Configure a computer's power management settings to maximize energy efficiency.
    114 Maintaining a safe work area to avoid common accidents and injuries.
       
    200 DEMONSTRATE KNOWLEDGE OF COMPUTER HARDWARE
    201 Categorize storage devices and backup media.
    202 Categorize the different types of computer cases.
    203 Explain motherboard components, types and features.
    204 Categorize power supplies types and characteristics.
    205 Explain the purpose and characteristics of CPUs and their features.
    206 Explain cooling methods and devices.
    207 Compare and contrast memory types, characteristics and their purpose.
    208 Distinguish between the different display devices and their characteristics.
    209 Summarize the function and types of adapter cards.
    210 Install and configure peripherals and input devices.
    211 Install, configure and optimize laptop components and features.
    212 Install and configure printers.
    213 Given a scenario, install, configure and maintain personal computer components.
    214 Given a scenario, detect problems, troubleshoot, and repair/replace desk top and laptop computer components.
    215 Given a scenario, diagnose and repair common printer issues.
       
    300 DEMONSTRATE KNOWLEDGE OF TROUBLESHOOTING, REPAIR AND MAINTENANCE
    301 Describe and explain the troubleshooting theory.
    302 Describe and explain and interpret common hardware and operating system symptoms and their causes.
    303 Describe and determine the troubleshooting methods and tools for printers.
    304 Describe and interpret common laptop issues and determine the appropriate basic troubleshooting method.
    305 Given a scenario, integrate common preventative maintenance techniques.
    306 Compare and contrast network troubleshooting with hardware/software troubleshooting.
       
    400 DEMONSTRATE KNOWLEDGE OF OPERATING SYSTEMS AND SOFTWARE
    401 Compare and contrast the different Operating Systems and their features.
    402 Given a scenario, demonstrate proper use of user interfaces.
    403 Explain the process and steps to install and configure an operating system.
    404 Explain the basics of boot sequences, methods and startup utilities.
    405 Select the appropriate commands and options to troubleshoot and resolve problems.
    406 Differentiate between various operating system directory structures.
    407 Identify and use system utilities/tools and evaluate the results.
    408 Evaluate and resolve common OS and software issues.
    409 Explain the administration of local users, groups and institute local security policy.
    410 Compare and contrast a network operating system (NOS) with a workstation operating system (OS)
       
    500 DEMONSTRATE KNOWLEDGE OF NETWORK TECHNOLOGIES 
    501 Explain the function of common networking protocols, such as FTP, TCP/IP suite, DHCP, DNS, etc.
    502 Identify commonly used TCP and UDP default ports, including TCP ports: FTP – 20, 21, SSH – 22, TELNET – 23, HTTP – 80, etc.
    503 Identify the following address formats, including IPv6, IPv4, MAC addressing. 
    504 Given a scenario, evaluate the proper use of addressing technologies and addressing schemes, including: Subnetting: Classful vs. classless, NAT, PAT, SNAT, Public vs. private, DHCP, Addressing schemes: Unicast, Multicast, Broadcast., etc.
    505 Identify common IPv4 and IPv6 routing protocols, including Link state, Distance Vector, and Hybrid protocols.
    506 Explain the purpose and properties of routing, including IGP vs. EGP, Static vs. dynamic, Next hop, interpret routing tables and how they pertain to path selection, Explain convergence (steady state). 
    507 Compare the characteristics of wireless communication standards, including 802.11 standards: Speeds, Distance, Channels, Frequency, Authentication and encryption.
       
    600 DEMONSTRATE KNOWLEDGE OF NETWORK MEDIA AND TOPOLOGIES 
    601 Categorize standard cable types and their properties including: UTP, STP, Coaxial, Fiber; Plenum vs. Non-plenum Properties: Transmission speeds, Distance, Duplex, Noise immunity, Frequency. 
    602 Identify common connector types, including UTP, STP, Coaxial, and Fiber
    603 Identify common physical network topologies.
    604 Given a scenario, differentiate and implement appropriate wiring standards, including 568A, 568B, and Loopback. 
    605 Categorize common WAN technology types and properties.
    606 Categorize common LAN technology types and Ethernet properties: CSMA/CD, Broadcast, Collision, Bonding, Speed, Distance. 
    607 Explain common logical network topologies and their characteristics, including Peer to peer and Client/server.
    608 Install components of wiring distribution, including Vertical and horizontal cross connects, Verify installation and termination. 
       
    700 DEMONSTRATE KNOWLEDGE OF NETWORK DEVICES 
    701 Install, configure and differentiate between common network connectivity devices. 
    702 Identify the functions of specialized network devices such as, Multilayer switch, Content switch, IDS/IPS, Load balancer, Multifunction network devices, DNS server, Bandwidth shaper, Proxy server, CSU/DSU.
    703 Explain the advanced features of a switch such as, PoE, Spanning tree, VLAN, Trunking, Port mirroring, Port authentication, etc.
    704 Implement a basic wireless network, including Client configuration, Access point placement and Installation.
    705 Configure appropriate encryption, Configure channels and frequencies, Set ESSID and beacon, verify installation. 
       
    800 DEMONSTRATE KNOWLEDGE OF NETWORK MANAGEMENT 
    801 Explain, compare and contrast the layers of the TCP/IP and OSI models.
    802 Identify types of configuration management documentation such as, Wiring schematics, Physical and logical network diagrams, Baselines, Policies, procedures and configurations, Regulations.
    803 Given a scenario, evaluate the network based on configuration management documentation such as, Compare wiring schematics, physical and logical network diagrams, baselines, policies and procedures and configurations to network devices and infrastructure, Update wiring schematics, physical and logical network diagrams, configurations and job logs as needed. 
    804 Conduct network monitoring to identify performance and connectivity issues such as, packet sniffers, connectivity software, load testing, throughput testers, System logs, history logs, event logs.
    805 Explain different methods and rationales for network performance optimization. 
       
    900 DEMONSTRATE KNOWLEDGE OF NETWORK TOOLS AND TROUBLESHOOTING
    901 Given a scenario, select the appropriate command line / graphical tools and interpret the output to verify functionality such as, Traceroute, Ipconfig, Ifconfig, Ping, Arp ping, Arp, Nslookup, Hostname, Dig, Mtr, Route, Nbtstat, Netstat.
    902 Explain the purpose of network scanners such as, Packet sniffers, Intrusion detection software, Intrusion prevention software, Port scanners. 
    903 Given a scenario, select the appropriate hardware tools such as, Cable testers, Protocol analyzer, Certifiers, TDR, OTDR, Multimeter, Toner probe, Butt set, Punch down tool, Cable stripper, Snips, Voltage event recorder, Temperature monitor.
    904 Given a scenario, implement network troubleshooting methodologies, including Information gathering – identify symptoms and problems, Identify the affected areas of the network.
    905 Describe and create an action plan and solution identifying potential effects, Implement and test the solution, Identify the results and effects of the solution, Document the solution and the entire process. 
    906 Given a scenario, troubleshoot common wired and wireless connectivity issues and select an appropriate solution to include Physical and Logical issues.
       
    1000 SECURITY FUNDAMENTALS
    1001 Explain, compare, and contrast the function of hardware and software security devices such as, Network based firewall, Host based firewall, DMZ, IDS, IPS, VPN concentrator.
    1002 Explain common features of a firewall such as, Application layer vs. network layer, Stateful vs. stateless, Scanning services, Content filtering, Signature identification, Zones. 
    1003 Explain the methods of network access security such as, ACL: MAC filtering, IP filtering Tunneling and encryption: SSL VPN, VPN, L2TP, PPTP and related others. 
    1004 Explain methods of user authentication such as, PKI, Kerberos, AAA: RADIUS, TACACS+, Network access control: 802.1x, CHAP, MS-CHAP, EAP. 
    1005 Explain issues that affect device security such as, Physical security, Restricting local and remote access, Secure methods vs. unsecure methods: SSH, HTTPS, SNMPv3, SFTP, SCP; TELNET, HTTP, FTP, RSH, RCP, SNMPv1/2. 
    1006 Identify common security threats and mitigation techniques.
    1007 Identify security features including BIOS Security, Password management, Locking workstations, and Biometrics.